Provides all services of the Guest Services desk; including, but not limited to: tracing missing luggage, baby-sitting arrangements, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements. It is. Front desk services include registering guest credit cards, processing account payments, and exchanging currencies. Starting salary for Guest Services is around $1900 USD per month, plus you can get some minor commissions on excursions that the team sells. 2d ago. It's the job of the professionals at the Guest Services Desk to . Career Designer is coming soon! Verified employers. Product, branding, and sales & service experience required, years senior management experience in positions of increasing responsibility and demonstrated results, Strong motivation and inspirational leadership skills, Extensive distribution system sales and call center management experience, Exceptional interpersonal, communication and listening skills. . endobj /Creator ( w k h t m l t o p d f 0 . Brand sites . The JGRO is ultimately responsible for interacting in a professional manner at all times when in guest contact whether at the Guest Relations Desk or on the switchboard. Aside from handling guest account services like accepting cash payments, cashing checks, or exchanging foreign currencies, you will also provide solutions to related issues and inquiries from guests. Description: Career snapshot: Provides all services of the Guest Relations Desk including, but not limited, lost luggage, stateroom changes, lost and found services, printing and issuing guest cruise cards, and broadcasting announcements. Processing guest payments. Search and apply for the latest Guest services officer jobs. We have included guest services agent job description templates that you can modify and use. Administrative Officer jobs 13,343 open jobs Benefits Assistant jobs 13,158 open jobs Commercial Agent jobs 12,809 open jobs Inside Sales Consultant jobs 11,183 open jobs . Company Benefits: Excellent benefits Customer Service Representative Job description Representative, Cruise (Customer Service) Great vacations begin with great employees! Assigning rooms and taking care of administrative duties. Job Opportunities. See description. Phone. Wed be happy to have you sail with us if you have shipboard experience as a Guest Services Officer or a similar shipboard administrative position, and can effectively deal with internal and external guests with diplomacy, patience, and tact. Administering check-ins and check-outs. Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential. Need to contact Royal Caribbean? 12,216 jobs Administrative Officer- Customer Services The Home Office 3.8 England 22,400 - 26,400 a year Permanent + 2 Monday to Friday Hiring multiple candidates Help to deliver outstanding customer service at the heart of the Home Office.*. Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Position is responsible for delivering and orchestrating the strategy and operations for Silverseas Worldwide Call/Contact Centers for trade and direct channels, to ensure all guest service/experience metrics are achieved and to help drive corporate yield and EBITDA objectives. View details and apply for this Guest Services Officer job in Asia with Royal Caribbean Cruises Ltd on CatererGlobal. 4 0 obj Like any big hotel, guests visit Guest Services for assistance and information about things happening during their cruise. << Updated 19/06/2022. Your job seeking activity is only visible to you. Focuses on continuous coaching, training and improvement of the wide and diverse team. Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively. Sign in to save Guest Service Officer for Royal Caribbean International at V.Group. Gehalt: to be discussed. Mong Kok. Keen focus on continuous improvement and challenging the status quo to influence teams to improve the client experience in the most cost-effective manner. The estimated total pay for a Guest Services Officer at Royal Caribbean Group is $3,948 per month. >> Ability to operate basic office equipment, including telephones, computers and copy machines. V.Group Customer Service and Operations Associate, Customer Service Associate (Bilingual German) - Hybrid, Customer Service Associate (Bilingual French) - Hybrid. Experience and Skills Required: Related education and experience required. When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. We'd be happy to have you sail with us if you have shipboard experience as a Guest Services Officer or a similar shipboard administrative position, and can effectively deal with internal and external guests with diplomacy, patience, and tact. /Filter /DCTDecode Anticipate guest needs and build rapport with customers. - Key Responsibilities: First point of rnal customers. The VP Global Guest Services will lead a best in class integrated, modern and sophisticated customer experience where associates are empowered and fully engaged. /SMask /None>> endobj V.Group London, England, United Kingdom. Collect zip codes from front gate Infogenesis to establish demographics. AddThis is a widget that allows you to share jobs across the web to various other platforms. Each successive class of ships is an architectural marvel and pushes the envelope of what is possible on a cruise ship. Start your new career right now! The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication and organizational skills and effective decision-making abilities. Turismo e Hospitalidade, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Royal Caribbean Group. Corporate Guest Relations 1050 Caribbean Way Miami, FL 33132. Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required. Sie knnen sich hierfr nicht mehr bewerben. Coordinating with bell service and staff management. /ca 1.0 They may have issues and concerns or they may simply have questions about their day. As a Guest Relations Officer, you will be responsible to manage our Front Desk Department and deliver amazing customer service to our clients. 8. Jason Cruz Customer Service . Posted 9 days ago. m>!i+ `CZc 4;/Ot;ylZIvep }7P>stGUtupNO'k;~Szq'NzPz #RVM 9S}? Q Royal Caribbean Cruises Ltd. is pleased to offer a 1 1 . Type: 12 month FTC. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. 7 0 obj Royal Learning Group Limited 2008 . Contact Us Get support by Phone or Email 866-562-7625 Email Your Questions . Salary increases as you go higher in position. Harnesses the power of the enterprise to garner corporate wide support and alignment to achieve commercial objectives. >> You can also receive alerts via instant message. endobj This estimate is based upon 7 Royal Caribbean Group Guest Services Officer salary report(s) provided by employees or estimated based upon statistical methods. /Type /Catalog } !1AQa"q2#BR$3br Strategy development and the ability to communicate the strategy. You should communicate effectively with our clients and enhance their overall stay at our hotel. London, England, United Kingdom. Language skills: English advanced level MANDATORY. /SM 0.02 JFIF d d C You have already created a job alert with same filters. Please enter a Name and Password so you can update your Job Alerts in the future. /Width 625 Royal Caribbean International is a global brand with sailings all around the world. Answers inquiries pertaining to Guest Relations services and general . Encontre os melhores jobs in Portugal, inscreva-se em apenas um clique e ache um emprego hoje! However, on our Culturally Enriching Cruises, like those departing from Mainland China, Mandarin may be used more frequen. Enhances department and company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. Your cookie preferences will be stored in your browsers local storage. Responsibilities include (but are not limited to): - Always 'Looking the Part' the Guest Services Officer plays a key role in being the first impression for the brand and our guests for guests. Assists at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary. Kingston and St. Andrew. Delivering mail and messages. Administrao / Operaes, Periodo Integral Employees will be required to perform other job-related duties assigned by their supervisor or management. Sample responsibilities for this position include: Knowledgeable of immediate area, services, attractions, and events This includes cookies necessary for the website's operation. Excellent understanding of leading-edge industry initiatives and ability to lead cross functional teams in the implementation of those initiatives, Financial acumen and the ability to manage very significant revenue and distribution costs. Looking for a particular position? These could include undertakingtasks such as managing file movement and tracking Hiring ongoing To write an effective guest services agent job description, begin by listing detailed duties, responsibilities and expectations. Permanent full-time. Thank you for your patience! Reviews from Royal Caribbean group employees about working as a Guest Services Officer at Royal Caribbean group. Must work closely with the Food and Beverage department with final numbers and all event details. Trouv dans: Jooble BE Organic - il y a 2 heures l'tranger, Belgique . GrabJobs o portal de empregos n1 de Portugal, conectando voc a milhares de empregos rpidamente! Get notified about new Guest Service Officer jobs in London, England, United Kingdom. 3) Guest Service Officer (Former Employee) - USA and Europe - March 9, 2021 good for singles, not ideal if you are in couple or with kids, because you will be far away from home more than 5 months //good experience of traveling, you can take the advantage to travel with the shore excursions // Pros all meals accommodations included Cons doctor onboard Geben Sie Ihre E-Mail-Adresse ein und wir senden Ihnen per E-Mail einen Link zum Zurcksetzen des Passworts. All rights reserved. Tickets and closing of guest accounts. Customer Service Officer Adecco 3.7 Rockhampton QLD +1 location $29.39 an hour Temp to perm + 1 Monday to Friday The successful candidate will have prior administration experience (2 years) or a customer service background. Your expertise in customs and immigration guidelines makes it possible for our ship to smoothly sail in and out of ports. Guest Service Officer new RedDoorz - Kallang $1,800 - $2,300 per month We are looking for reliable and service-minded individuals to join our Guest Service Team where we strive to provide high-quality service. Hong Kong. You have successfully created a new job alert. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Mail. Search shoreside careers. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Customer Service Analyst jobs . >> We use cookies to offer you the best possible website experience. w !1AQaq"2B #3Rbr /Length 8 0 R Senior Guest Services Officer / Guest Services Officer . % You've exceeded the maximum chat count with employer for this month. Periodo Integral The Guest Services Officer will be responsible for 'Delivering the Wow' while demonstrating exemplary problem resolution skills to our guests at all times. Perform Front Office operations including reservations,. You will also meet with port agents and customs and immigration officials at all ports of call to get clearance for crew members and guests to go ashore. Convenient location, 5 min walk from Mongkok MTR. /CA 1.0 Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. To be a successful member of this team, a candidate should have a passion for service, a pleasant and energetic demeanor, and previous experience in a customer contact . No evenings or weekends ever required. Handle guest enquiries, requests or other services up to the standards and ensure guest satisfaction. /BitsPerComponent 8 Thorough training in medical aspect provided. Minimum one-year cash handling experience, and. Guest Services Officer at Royal Caribbean Cruises Ltd. Port-Louis, Maurice 10 relations. Based on 1 salaries posted anonymously by Royal Caribbean Group Guest Services Officer employees in Westmount. Visit the Career Advice Hub to see tips on interviewing and resume writing. Available for daily, advertised desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests. s Ug9qQiM' ? R/ x {@9@PW9S^F.%OK/tus!iSI/G ^C9 0HzS,@= +zP~cjokG1 /AIS false Guest Service Officer for Royal Caribbean International. This job is no longer accepting applications. The leader will work closely with IT, marketing, sales, legal, compliance and contact center operation leaders to achieve well defined business goals. 5 0 obj Atendimento ao Cliente / Hotelaria, Periodo Integral More similar cruise ship jobs available on our website. View similar Administrao / Operaes Periodo Integral jobs below. Referrals increase your chances of interviewing at V.Group by 2x. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Please try again later or contact customer support. Salary: 20,000 - 24,000. stream Based on 1 salaries posted anonymously by Royal Caribbean Group Guest Services Officer employees in Laval. 7. The Guest Services Officer is responsible for 'Delivering the Wow' while demonstrating exemplary problem resolution skills to our guests at all times. General: (305) 539-6000 Customer Service: (800) 398-9819 Corporate Guest Relations: (800) 256-6649. Actively listens and extends assistance in order to resolve all guest issues and concerns. Responsibilities for guest services representative. The role of Junior Guest Relations Officer (JGRO) centers around effective and consistent communication made available for all guests in order to ensure total guest satisfaction. Onboard, the global cruise line has debuted countless industry "firsts . All Rights Reserved. Inscrivez-vous pour entrer en relation Royal Caribbean Cruises Ltd. Signaler ce profil Activit Live aboard #CelebrityMillennium with Good Morning America! Thank you #sintmaarten #barbados #aruba #curaao and #goodmorningamerica! C q" confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed. Bring your CV to life Customer Service Officer Duties and Responsibilities Answer phone, email, and face-to-face customer enquiries Direct customers to online resources Create and maintain reports on customer interactions Attend weekly team meetings Update customer records in our system, including notes about conversations and outcomes Attend to inquiries requested by the guests regarding facilities provided and everything else. Copyright 2021 Royal Caribbean Group. . Erinnere dich an mich Copyright 2022 Grabjobs Pte.Ltd. Drives profitable growth using a strong analytical and fact-based approach to support sales, marketing and revenue management strategies and alignment. In Guest Services people usually start out as Guest Services Associates and receive one month training at an onboard college but because there is only one Groups Coordinator per ship, we receive on the job training from the people we are taking over from. It's my second home. /SA true Job email alerts. 1 0 obj Tracks and measures new business trends and adjusts business model to accommodate. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Guest Service Officer for Royal Caribbean International. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? Average salaries for Royal Caribbean Group Guest Services Officer: $29,329. Whenever a job seeker applies for a Guest Service Officer role in a new company, he/she must signal their value through multiple mediums. Check if adequate welcome amenities are available for everyone whose arrival is on the list. Location: Walsall, Birmingham. /Type /ExtGState Job Functions. [/Pattern /DeviceRGB] sdsQ WK@ (zw]o09a='<6q `NOQsGdw~/O Guest Services Officer ( Job Number: RCI101614GSO ) Description Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea. Press Tab to Move to Skip to Content Link, Meets and exceeds all existing guest service/experience metrics, Design, implement and lead a world class, high performing, consumer and third party (trade) facing customer service operations. Designs for the future by creating a vision that drives strategies to achieve corporate yield and profitability objectives. Job ID: 5232; Rank: Fitter Mechanic; Employment Type: Permanent; Joining Date: Apr 1, 2022; Type of Vessel: Passenger Ship; Engine Details: . Provides the leadership and coaching to develop staff in the Silversea office locations and also in a remote work from home environment, in multiple languages and in the following areas/departments: Reservations Sales and Service (Direct & Trade), Groups (Direct & Trade), Customer Service, Loyalty Services, Accessible Services, Guest Information, Guest Communication, Operations & Analytics Support, Training & Quality Assurance, Call Center Operations & Workforce Management. Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively. /Producer ( Q t 5 . Experience in the steel industry is not required. Competitive salary. Customer Service Officer. Guest Service Officer / Assistant (Medical industry) The Specialists Surgery and Endoscopy Centre. Royal Caribbean offers a lot of fantastic opportunities. Customer Service Officer. Free, fast and easy way find Guest services officer jobs of 797.000+ current vacancies in USA and abroad. s \ T?q/ ]7#uG@G^ip/H# B0t^-R{/axpdgy'27 ~ _ AJ=howF\0y _/ N|8H'N @@.|6rg x Among the most comfortable and spacious ships at sea, each of the cruise lines ships enjoys an atmosphere of elegance, conviviality, and whispered luxury. Job Application Wizard. - Greets all guests immediately with a friendly and sincere welcome. While the Guest Service Officer resume will be the most well-known part of the Guest Service Officer job application, but, do consider the Guest Service Officer cover letter equally important for landing a . Performs other duties as required. Job Description: Guest Services Officer's goal is to provide guest satisfaction. Employees to resolve problems and negotiate resolutions. Sales, CS & Business Devpt. These cookies serve ads that are relevant to your interests. Average salary for Royal Caribbean Group Guest Services Officer in Laval: CA$29,329. Manages, fosters and strengthens corporate relationships to achieve teamwork and collaboration. Monday - Friday 8:30am to 4:30pm. The estimated total pay for a Senior Guest Services Officer at Royal Caribbean Group is $3,872 per month. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Model statesmanship and represent the company at various industry events.
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