ncl credit card customer service

Contact one of our personal cruise consultants if you have any questions about how to redeem your CruiseNext Certificate. On all other ships, active Casino players may smoke cigarettes, electronic cigarettes and vapor smoking devices in the Casino during gaming hours. I had to phone one hotel and the other I exchanged emails with them. There is still an exclusive cocktail party for Silver, Gold, Platinum, Sapphire, Diamond & Ambassador members. If you have an annual travel insurance policy, make sure to check the Terms and Conditions and contact your insurance provider for any queries. Tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled are non-refundable. Aperiam, aspernatur. Silver: With the refreshed programme, guests who have between 20-44 points will be Silver members. Once you created an account and log in, the free Internet minutes will already be allocated to you. The only thing you have to worry about is if you cancel something (whole cruise before final payment, excursion, etc.) No action is required on your part and your membership and rewards in this exclusive programme are automatic. Any parent with a special needs child that would like additional information, please contact the access desk in advance of sailing by calling toll free 0333 2412319 or by sending an email to accessdesk@ncl.com. Step 2: Check for nappy change, hunger, thirst. Can the youth staff assist my child in the washroom? Why the change in policy? LauraS What are the hours of operation for the Splash Academy? What happens if there is a difference in cruise fare between the FCC and the booking? No. Guests booked on a full-ship charter to sail aboard a Norwegian Cruise Line ship are not eligible for this offer. Splash Academy and Entourage are complimentary and optional programmes. Entourage: 13* - 17 years old. You will earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven, or if you book with a Latitudes Rewards Insider Offer. Coupons cannot be used for the same venue twice. regulations, no nappies of any kind are permitted in the swimming pools or jacuzzis, including those marketed as "swimmers". Guests sailing to Hawaii will be charged an additional 4.275% Pre Paid Service Charge GET Tax. However, we would ask that make yourself familiar with the UK Government's guidance on passport rules for travel after Brexit and that your passport is still valid, please use this tool to check. I was considering the future cruise credit but after this not a chance. Ropes Course: Must be 48" (122cm) or taller to be on the course without a chaperone. You may not see your Latitudes Rewards information because your log in is associated with a different Latitudes Rewards number. Applicable refunds will be returned to the original form of payment sixty (60) days after the request for the refund has been made. Cancellations made up to 24 hours prior to sailing will be refunded in full to the credit card on which the purchase was made. It is not advised for a child to bring in electronics or personal items to Splash Academy. The designated smoking area for cigarettes, cigars, pipe, electronic cigarettes and vapor smoking devices are permitted at Waikiki bar on deck 13 aft. More Info. Below are specific size and weight requirements per ship and activity. Can I upgrade my Ambassador level complimentary cruise from a 7-day sailing to a longer sailing? No jewellery of any kind may be worn on the slide. If you are on a low calorie diet, breakfast, lunch and dinner menus feature low calorie, haute cuisine dishes. The benefit is only if there are two guests dining on the same visit. Do chartered cruises or cruises with travel agent rates receive Rewards points? Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. Please check the Splash Academy Activity Programme for the Feel Free Play activities and time slots. For more information please click here. Bungee: No minimum height but guests must be over 30lbs (14kgs) but under 250lbs (113kgs) and must be able to bounce unassisted. I have an existing full fare reservation. Often for hotel reservations, even for "refundable rates" they will put a hold on the credit card you have given information about when making the reservation, either on the day of arrival or the day before arrival. How do I contact the dedicated pre-cruise service desk? Yes. The amount of the Shore Excursion discount is determined by the Latitudes tier level of each guest: 10% for Silver, Gold and Platinum members, 15% for Sapphire and Diamond members, and 20% for Ambassador members. I would call NCL, replace card now to get full benefits from the card. What is the Entourage safety and emergency information? No open containers of beverages, including water, will be allowed onboard during a port of call. All luggage within an order must have matching names. However, when activities take place around the ship, Entourage may be unsupervised. Dining/Entertainment: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. If you include the $100 I paid initially and the $300 value of the 30,000 points, you can say I used up $600 ($100 + $200 + 30,000 pts) to get $1600 in extra value from inside guaranteed to balcony view guaranteed. Yes, although children are registered for and placed in the appropriate age group based on their date of birth at the time of sailing for quality programmes. What does my discount in the duty-free shops entitle me to? Step 3: Suspension - If a time out is not effective in eliminating the inappropriate behavior, the parents are located and the child is dismissed from the programme for 24 hours. And if it is not possible to put on hold the 1st nights fee, then you risk the hotel reservation of being cancelled. Spiderweb: Minimum height is 42" (106cm) guests must be over 30lbs (14kgs) but under 250lbs (113kgs), Minimum height and weight requirements for attractions will be enforced. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed* at applicable ship-to-shore rates. If you have an annual Travel Insurance policy, make sure to check the Terms and Conditions and contact your insurance provider if you're not sure. For additional information, please visit www.ncl.com/travel-requirements-by-country. What about guests with reduced mobility, disabilities or medical conditions? Are there any fees I should be aware of?. Please know that children under 12 are supervised when in Splash Academy. Fee Based Service, Port arrival before 8:00 am. As always, for more assistance, please call Norwegian Cruise Line on 0333 241 2319. Reservations may be made by phone, in person at the designated Restaurant Reservations Desk, or at any speciality restaurant host desk during dinner service. The child is then welcomed back after the time frame noted. Praesent vel lobortis ipsum. To make a cancellation on board, please visit the Shore Excursion Desk (for Shore Excursions), or the Guest Services Desk (for Dining, Entertainment and Spa, or the Mandara Spa Reception Desk Norwegian Epic only). In an unlikely event of an emergency, if teens are in Entourage, the Teen Counsellor will direct the teens to their Assembly Stations; however, teens are personally responsible for proceeding to their Assembly Stations. More severe behaviours may warrant a higher discipline as deemed appropriate by the Youth Programme Supervisor. I called her and left a message on 10/03/2022 and again on 10/05/2022 and still . Why is there a service charge? Parents are encouraged to register in advance. What if my child/teen has an allergy or medical condition? The currency used on board our ships is the U.S. $. Arrival at the Cruise Terminal: Log in; 1-866-234-7350 1 . Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to your onboard account. Note that the six months on your passport is only required if you are travelling after the date the UK leaves the EU. When Calling from outside the United States: Dial 1.732.335.3280, select the ship, and enter your credit card information. I booked my first cruise on NCL and a few days later I receive a call and an email from Kayden Wright Sue. Guests will not be permitted to bring any beverages onboard the ship in ports of call and any locally-purchased beverages will be disposed of prior to embarkation. We've made paying for on-board expenses very easy. Kids 12 and under are welcome to wear nice shorts in all our restaurants. How do I receive my internet package Discount? If I am already an Ambassador prior to the program refresh on January 10, 2022, will I still receive my special Ambassador gift? Will I still receive two dinners for two if I sail with a guest who is not Platinum, Sapphire, Diamond, or Ambassador? and go to Latitudes Rewards tab. Food, drinks, loose clothing and personal items are not allowed. 750 ml Bottle: $15.00 USD Then they finish the booking. What is the minimum age for purchase and/or consumption of alcoholic beverages? I am posting this as this story unfolds but my immediate question why NCL can dump a nearly 80 year old couple of U.S. citizens in Colombia without funds or assistance to get home. Upgrading rooms is by far the best way to use your points. Entourage is the teen hang out for 13 -17 year olds. We would also ask you to make sure you've taken out appropriate travel insurance for your Holiday as the European Health Insurance Card (EHIC) will no longer be valid in the event of a no-deal Brexit. The designated smoking areas for cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 12 forward by the entire bar. There will many options for them to explore from Dynamic, Creative, Gaming, and Chill. For women, it includes summer and casual dresses, skirts, regular or capri pants, shorts, jeans and tops. Will I keep my current tier status with the change to the point structure of the new programme? Phasellus metus eros, convallis in diam nec, molestie luctus velit. Both services are run by the Youth Staff in the Splash Academy Facility. If you pre-book Shore Excursions or Photos prior to your sailing, the applicable discount will be applied at the time of booking. Capital One credit card review. Port Day: Arrival into Port Departure from Port There are no age or height restrictions to participate. The Norwegian Cruise Line Gift Voucher is the perfect way to give the gift of cruising to friends and loved ones. There are no destination restrictions but holiday sailings are excluded (Christmas and New Year's). (Please refer to the birthday exception.). These extra months over 10 years will not count towards the 6 months that must be remaining. Where do I drop off my 10 - 12 year old for their programme? You may purchase any of the below on board. Usually, the ships sail at night and due to the operation of the engines some staterooms - especially those on lower decks - may be slightly noisier than others. The current on board is 110 volts & 220V AC. Dining/beverage packages that are not part of the Free at Sea programme, Internet packages that are not part of the Free at Sea programme, Onboard amenities such as: Bottles of wine, bon voyage gifts, celebration or photo packages. Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase (refunded to the original form of payment) and will not be included in the FCC. Any physical challenge or medical condition that requires special treatment or attention must be reported to Norwegian Cruise Line at the time of booking. Click here for more information. How do I receive my free Internet minutes? On certain ships our Norwegian iConcierge app keeps you informed about everything going on, lets you make reservations for shore excursions or restaurants and more. Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases. - A child must be 5 years old to register for Splash Academy. This includes pulling up/down pants, buttoning/unbuttoning pants and/or wiping assistance. Important: When your credit card is entered to activate your on-board account, an initial approval is obtained from the bank. Can I or the authorised pick-up people, leave the ship on a port day whilst my child is in Splash Academy? An example is my American Express Platinum provides a certain level of health/accident insurance and Perks for the brand. Take control of your spend by locking/ unlocking certain transaction types or setting a daily/ monthly budget. Italy - latitudes-europe@ncl.com 00800 03 10 21 21. Will there be any cancellation fees if I cancel my onboard activity? - No running, jumping or diving are permitted in the water slide area. What are some commonly used cruise terms I should know? Casino: Norwegian Bliss, Norwegian Joy and Norwegian Encore have a designated smoking room within the Casino. Smoking, including cigars, pipe, electronic cigarettes and vapor smoking devices, is not permitted in or near venues serving food, the jogging track, outdoor sporting venues, children's pool areas, Vibe Beach Club, Posh Beach Club or The Waterfront. For overall safety, children should pack and be expected to wear to closed toe sneakers when participating in activities at the Sports Court. Ready to experience the ultimate joy ride? A Guarantee stateroom (GTY) is one where there is no stateroom number assigned at the time of booking. Yes. Discounts are valid on regular and sale-priced items but not combinable with other onboard discounts or promotions. Is the Shore Excursion discount combinable with the Shore Excursion credit from Norwegians Free at Sea offer? Are there size and weight requirements for water slides, rope courses, rock climbing walls, racetrack and laser tag? Most drop offs will take place in the Splash Academy; however due to high counts the 10 - 12 year old programme may be in a different location. Started August 27, 2021, By Room service is one of up to 29 dining options offered across the fleet, and guests continue to be able to enjoy a wide array of complimentary choices onboard 24 hours a day. Just checked, response time 3 hours. Sign in and out privileges* only apply after the child turns 10 years old. Max weight is 125lbs (57kgs) No, Norwegian doesn't offer babysitting but instead offers Group Sitting Services for children ages 5-12 years old every night from 10:30pm - 1:30am (Late Night Fun Zone) and on port days whilst the ship is docked. All enquiries will be addressed in the order they were received. Fees may differ during holidays. It is also important that travellers are aware, that no matter the circumstance, a medical prescription distributed in the UK will no longer be valid in EU pharmacies. travel agent rates, employee rates, vendor rates and cruises taken via a cruise certificate (for example, cruise winners and Bingo winners), do not receive Latitudes Rewards points. within 12 months of end of cruise). If a 12 year old is registered for Splash Academy, it is understood that 12 year olds need special attention and programmes; therefore the Dolphins Youth Counsellors offer more mature games/theme nights and timetable Entourage Take-Overs allowing the Dolphins to enjoy the lounge, video games, air hockey, foosball, music videos and much more. What happens if I cancel my Ambassador level complimentary cruise within the standard Norwegian cancellation period? When a passenger takes more than one cruise in consecutive order, it is called a back-to-back cruise. 2 guests maximum. The original FCC amount will be returned to the guests' profile. For OBC, call NCL at 866 954 4077 and they will handle it. The youth do not leave the facility. Why would anyone take a chance trying to find a workaround? Continued abuse of alcohol whilst sailing and/or violation of Norwegian's alcohol policy may result in immediate disembarkation. Request a pin reminder or unblock your pin. This modified policy will now bring us in line with other travel industry procedures for transporting beverages and allow security personnel to focus on other screening efforts and not individually inspecting all beverages being brought onboard. If I cancel my cruise are the service charges refundable? Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age. If the child does not wish to remain in Splash Academy for the two hours, the parent or another authorised pick up person or another authorised guardian can pick up the child at any time. How much is the charge? Drug and alcohol consumption before driving are strictly prohibited. You may include multiple requests on one case so long as the request is complete and proper consent from current coupon owner is included (either in an attached email or by the current owner being the one to submit the case), Original Peace of Mind or Suspended Sailing reservation number that generated the FCC being transferred, Client ID and name of Current FCC Owner who is authorizing the transfer, Client ID and name of Guest Receiving the FCC. Refer to Activity Booklet* - 10:30 p.m. Sea Days Medical conditions are coded privately for internal use. If I cancel a cruise, will I receive Rewards points? Who and how many can be authorised as drop-off and pick-up people? This may mean different protocols from ship to ship based on local requirements. Started June 21, 2021, By The card you use to hold the reservation does not have to be the same card you use to check in or pay your final bill. Apr 1, 2014. Staying in touch with family and friends when cruising has never been so easy. Travel protection is always highly recommended. You do so by enrolling in online banking (https://www.bankofamerica.com/onlinebanking/online-banking.go), calling customer service (1-800-932-2775) or, if you feel like getting some exercise, heading down to your nearest BofA branch. If no children are signed up or dropped off by 11:30 pm for the nightly service, the youth centre will close for the evening. Don't Lose Your Reservation! You will receive benefits for your new tier on your next cruise. For sailings that are 7 days or more, 120 days prior to sailing. The complimentary cruise is for the Ambassador member only and the Ambassador member must sail. On Breakaway and Breakaway Plus Class ships and Norwegian Epic: On Norwegian Breakaway, Norwegian Getaway and Norwegian Epic, cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 15 mid-ship, port side (limited area) and Spice H2O, starboard side. I would just wait until close to final payment and then notify cruise line to charge the new credit card. Splash Academy Bracelet Reprint Fee: $5.00. The way you do that is first call the NCL Caesars Cruise folks and have them put the reservation on hold. $18.50 USD per person per day for The Haven and Suites; $15.50 USD per person per day for all other stateroom types, $18 USD per person per day for The Haven and Suites, $15 USD per person per day for all other stateroom types. This revised policy brings the company in line with other best practise travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages. Each stateroom will receive a voucher in their Welcome Back card on embarkation day for: Service charges are included in this benefit. Future Cruise Credit FREQUENTLY ASKED QUESTIONS Gold: With the refreshed programme, guests who have between 45-74 points will be Gold members. For kids and adults it's good to pack a pair of closed-toed shoes. No. Simply present your keycard to receive your applicable discounts onboard: at the gift shop upon check out, at the Shore Excursion desk, at the Photo Gallery, at the Spa, in the Internet Caf for your internet discount with the purchase of an Internet package, or at the Art Auction to receive your free artwork. Nightly: 10:30 p.m. - 1:30 a.m. Late Night Fun Zone Fees $6.00 USD per hour/per child, $4.00 USD per hour/per child siblings; Fees are charged to the guests onboard account. You need to be a member in order to leave a comment. Absolutely. It is our goal to reach a satisfactory solution to any issue when it happens and make sure our guests can focus on enjoying their cruise. IMPORTANT: To learn more about how to prepare your clients for sailing please visit the pre-cruise requirements page at www.ncl.com/prepare-for-your-cruise/2021 for all required documents and protocols. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. 19952022, The Independent Traveler, Inc. Bank and account changed from credit card used for NCL. NCL is trying to make it AS DIFFICULT & CONFUSING AS POSSIBLE to opt for the refund. My parents embarked on the 2 week Panama canal cruise that left Los Angeles on 10/1. Please allow up to 7 business days for the transfer request to be completed. What are the benefits of joining Latitudes Rewards? The sign out authorisation does not apply on Port Days. What age groups does each youth programme cater to? No need to notify them of anything. Does this policy apply retroactively to existing bookings? Therefore, you will benefit from all EU rights applying to packages. Step 3: If the child is still crying, the parent will be called. How do I contact Latitudes Rewards customer service? Do I have to pay for Splash Academy, Entourage or Late Night Fun Zone programmes on sea days and port days? Wine is not included. Get 5 free searches. Onboard activities can be booked online at ncl.com/myncl; by calling 0333 2412319 (for Shore Excursions) and 0333 2412319 for Spa (Norwegian Epic only), Dining and Entertainment, or by contacting your travel professional. How many can be purchased prior to sailing, can I enrol in Latitudes Rewards child to use points. Passengers must be cleared by the doctor 22 kg maximum each is one-on-one care or on. Stay, onboard unattended without supervision while I go ashore, it must picked Register for Entourage be viewed here passports expiry date I received a in! To back cruise, will be Silver members us '' been added to your account to make a on! And number also appear on your account with an initial deposit paid in advance keep the teens coming back more. Focus on creativity, self-expression, and I 'd prefer not to 300lbs ( 627.4477 ), if you are bringing your wheelchair, you not. Dial 1.888.NC ships ( 627.4477 ), if you are inside the standard cancellation! 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